Shipping Policy

"We" shall refer to any member employed by or associated with Recell Mobile. We are responsible only for providing you with a prepaid label. Packages must be sent with the correct return address. We are not liable for packages returned to the wrong address. We are not liable for packages that are lost, stolen, or mishandled during transit. 

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Shipping Labels and Packaging

• We provide a prepaid shipping label for you to send your device to us.

• It is your responsibility to securely package your device to prevent damage during transit.

• We recommend using bubble wrap or a protective case for added security.

Shipping Timeframes

• Once you drop off your package with the designated carrier, transit times may vary based on your location and shipping method.

• We are not responsible for delays caused by the shipping carrier.

Lost or Damaged Shipments

• We are not liable for devices lost or damaged in transit.

• If your package is lost, please contact the shipping carrier to file a claim.

Tracking and Delivery Confirmation

• You should retain the tracking number provided when you ship your device.

• We are not responsible for any issues that arise from incorrect shipping information provided by the customer.

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